Activation is not working automatically through the Gateway.
DescriptionActivation is not working automatically through the Gateway. Activation fails when putting in the correct license information. The Email process of activating the Gateway works. CauseDNS...
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How to troubleshoot LANDesk Management Gateway activation.
DescriptionThis article addresses the most common gateway activation issues. Resolution I: Networking is not configured correctly.Follow these steps to test the ability of the gateway to activate: a....
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How to Delete Default CSA Configuration
DescriptionWhen there is only one CSA configuration entry in the list from Configure -> Manage Cloud Services Appliances... -> Cloud Services Appliances, it does not allow deletion and the...
View ArticleCSA public IP address reverting back to old IP address
Problem After changing the IP address on the CSA and pushing out the change to your machines, some machines stop connecting to the core through the CSA. During troubleshooting, you find that the IP...
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How to: Manually Request a Broker Certificate with BrokerConfig.exe
PurposeLeveraging the LANDESK Cloud Services Appliance (CSA) is critical for many LANDESK Management Suite administrators. The CSA, once configured properly allows clients on laptops or workstations...
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How To: Change the Public IP Address of the Cloud Services Appliance Updating...
Environment LANDESK Management Suite 9.5 SP1 and laterCloud Service Appliance 4.x Scenario You need to change the public IP address used by the remote managed devices, and you want to update their...
View ArticleHow To: Change the IP Address on an Established Management Gateway
Overview:By default clients that connect to the Management Gateway from the internet will use the IP address of the Gateway instead of the domain name. This connection method has both pluses and...
View ArticleHow To: Troubleshoot Brokerconfig and General Gateway Agent Issues.
SubjectHow to Troubleshoot BrokerConfig and General Gateway Agent Issues. DescriptionYou may see any of the following errors:1. Connection through management gateway failed 14 SSL name mismatch.2. The...
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Hosting Files on the CSA
Description:As part of patch 4.3.1-176; For security reasons, the "Software package upload" capability has been removed. It will no longer appear as a choice on the CSA main menu page. (See here for...
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Cloud Service Appliance wildcard certificat
Hello, I have implement a CSA 4.4 but i've a question for certificat requirement.I dispose a wildcard certificate installed on the vcsa. when i launch brokerconfig.exe on my computer over the internet...
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DMZ Servers REALLY REALLY Slow patching through CSA
We have setup a CSA to patch our DMZ servers and this seems to be working. I can see the servers in the console on the Core and the servers are detecting patches to be installed. GREAT! :-) However...
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CSA Reconfiguration
Hi, can you help me to determine what's the issue on the CSA. We already rebooted the CSA and afterwards we already access the internal hostname via url but when I click on the Cloud Services Appliance...
View ArticleActivation is not working automatically through the Gateway.
DescriptionActivation is not working automatically through the Gateway. Activation fails when putting in the correct license information. The Email process of activating the Gateway works. CauseDNS...
View ArticleHow To: Add a Third Party Certificate to a Cloud Service Appliance
If 2048 SSL certificate is required on a Cloud Service Appliance, you will need to purchase such certificate from a third party. See SSL Certificate Requirements here: SSL Certificate Requirements for...
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How To: Troubleshoot the Cloud Services Appliance (CSA)/Gateway
Purpose A basic troubleshooting guide to help identify the point of failure when agent communications through the CSA fail. This document will only discuss CSA configuration as it pertains to...
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Managing DMZ servers using CSA
What are the steps that I need to take to manage a server in the DMZ with the CSA? Any special agent settings? We already have a CSA in place and we used to manually patch servers in the DMZ and we...
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CSA Brokerconfig Test Fail
Hi, Does any encounter this error during testing the CSA brokerconfig connection?
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Brokerconfig certificate request. Test returns "Failure." Blank output.
Problem:While trying to request a certificate through \Program Files (x86)\LANDesk\LDClient\BrokerConfig.exe, a LANDesk administrator may attempt to press the Test button only to have it return a blank...
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Brokerconfig switches
Command-line parameters for BrokerConfig.exe BrokerConfig.exe /r[/h][/d][/t ....]Command Description/r Request to obtain certificate from the LANDesk Management Suite Core Server/n (introduced in...
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Ivanti Endpoint Manager and Endpoint Security - Cloud Services Appliance...
Cloud Services Appliance for Ivanti Endpoint Manager and Endpoint SecurityThis is a list of highly recommended documents for increasing overall knowledge of this component.If you want to review...
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