Clik here to view.
How to Troubleshoot the Cloud Services Appliace (CSA)/Gateway
Purpose A basic troubleshooting guide to help identify the point of failure when agent communications through the CSA fail. This document will only discuss CSA configuration as it pertains to...
View ArticleClik here to view.
Remote Control via the CSA and CSA error codes
Error codes received while attempting to remote control a machine via the CSA: Error CodeDescription0StartSession Successful1Timeout2Parameter error3Communication error4End of file (SSL Stream...
View ArticleIs my CSA Heartbleed vulnerable with OpenSSL 1.0.1e ?
Question:My CSA OpenSSL version is 1.0.1e, is it vulnerable ? Answer:You must be check the exact versionFor that you can run this command :rpm -q -a | grep "openssl" If the last patch (GSB431_137) is...
View ArticleClik here to view.
Is there a new version of the Management Gateway Appliance for LANDesk 9.0...
Answer: Yes. However, the new version and the old version are the same as far as compatibility, hardware, and speed is concerned. Several changes where implemented in the new version for varying...
View ArticleCSA 4.3 download MD5 correct??
http://www.landesk.com/company/customer-product-downloads/shows:Virtual Cloud Services ApplianceNorth and South America - MD5 Checksum: 4eb486e98312ff04756cc73b5fc59f4fyet, I get this MD5 on...
View ArticleCan you access LDMS Web Console via CSA?
Is there a similar "RTC" URL for the CSA that lets you access the LDMS Web Console via the CSA? Our core server is not routed off campus so we use the CSA. I'd like our Analysts to be able to access...
View ArticleClik here to view.
Unattended configuration of client for the Cloud Services Appliance
This document applies to 9.0 post sp2, 9.5, and 9.6Problems/Symptoms:How to automatically configure a client for the Cloud Services Appliance, without manually entering username and password...
View ArticleUnable to upload On-Demand Agent to Cloud Service Appliance v.4.3
Environment:Cloud Service Appliance 4.3 - 160 Review Date:November 13, 2014 Problem: Unable to upload the Remote Control package to the CSA. The package acts as if it gets saved to the CSA, but when...
View ArticleClik here to view.
9.6 Best way to ensure cert brokering?
I am going to be migrating my existing environment from 9.5 over to 9.6 and want to ensure that all agents have the CSA cert installed. I have read up on the configbroker and LNG file method, but my...
View ArticleDisable SSLv3 on Cloud Appliance?
Hi everyone,For compliance reasons we're required to disable SSLv2 and SSLv3 on all devices that are accessible from the Internet.I've been looking at our Cloud Appliance, but can't see a way to...
View ArticleClik here to view.
"Failed short session connection to gateway (6)" error
DescriptionCustomer right-clicks on a computer to remote control via CSA, and receives below error. Remote control via CSA work fine on core server, this issue only happen on the remote console...
View ArticleClik here to view.
Tripwire spiking CPU to 100% on Cloud Service Appliance v.4.3 to
Environment: Cloud Service Appliance 4.3 Review Date: December 22, 2014 Problem: Tripwire is spiking CPU up to 100% This is a known issue that is currently being worked on. The defect # is 129849...
View ArticleClik here to view.
End of Life for LANDesk® Cloud Services Appliance 4.2
LANDesk® Cloud Services Appliance – Product Availability and Support Life‐Cycle Notice October 9, 2013On October 9, 2013 LANDesk Software announced the release of new LANDesk® Cloud Services Appliance...
View ArticleClik here to view.
Is it possible to do file transfer through cloud Appliance to a remote computer?
Hello; We use Cloud Appliance to support our remote users.I have noticed that file Transfer is not possible while using cloud appliance to a remote computer.I was wondering whether this is not natively...
View ArticleSSL Certificate Requirements for LANDESK Cloud Service Appliance
Environment: LANDESK Cloud Service Appliance (CSA, Gateway) 4.2 and 4.3 Review Date: February 19th, 2014 Requirements: The LANDESK Cloud Service Appliance requires the use of an End Entity Certificate...
View ArticleClik here to view.
How to Add a Third Party Certificate to a Cloud Service Appliance version 4.2...
If 2048 SSL certificate is required on a Cloud Service Appliance, you will need to purchase such certificate from a third party. See SSL Certificate Requirements here: SSL Certificate Requirements for...
View ArticleRemote devices are not reporting to the Core.
I recently sent out instructions for Agent installation/update along with a self contained agent to my remote users. Now some remote devices are unable to run an inventory scan. They show up on the...
View ArticleClik here to view.
Problems getting Virtual CSA Running
Hi I tried to get the virtual CSA 4.3 running. I used that guide:CSA VM installation of 4.3.pdf Our ESX Environment:- ESXi 5.5.0- 16 CPUs- 256 GB RAM But I get this errors: And boot stucks (for hours)...
View ArticleClik here to view.
Quick Gateway (Cloud Service Appliance) Configuration
Description: This document is meant to validate basic configuration of the Cloud Service Appliance. It takes into account most all potential configuration issues. Please read step-by-step as that is...
View ArticleIs it normal for the vCSA to have 6 connections to itself (ie 127.0.0.1)?
I noticed the number of requests and connections increase even if I have all the trusted services disabled. I checked and it looks like a number of connections on the vCSA are connecting to itself...
View Article