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Disable SSLv3 on Cloud Appliance?
Hi everyone,For compliance reasons we're required to disable SSLv2 and SSLv3 on all devices that are accessible from the Internet.I've been looking at our Cloud Appliance, but can't see a way to...
View ArticleWorkspace software distribution through CSA, how fast?
I have been fighting an issue with the speed of software distribution through the CSA. LD support says it is our network and our network guys say that it is an issue with how Workspace handles pulling...
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CSA does not detect any update automatically
Introduction:CSA (Cloud Services Appliance) also known as former Management Gateway is a virtual (vCSA) or physical device which is used to provide management functionalities and secure communication...
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Installing VMWare Tools in LANDESK CSA
Does anyone have any experience with this? We deployed the CSA appliance in our VMWare environment and are in a bind because VMware Tools did not come installed in the appliance. Without VMware Tools...
View ArticleLogs Fill Up CSA
Problem: Unable to login to CSA. Repeatedly get the login prompt through the GUI, even though credentials are good. Get the 403 Forbidden error when logging into the CSA. Resolution:create a file named...
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How to Add a Third Party Certificate to a Cloud Service Appliance version 4.2...
If 2048 SSL certificate is required on a Cloud Service Appliance, you will need to purchase such certificate from a third party. See SSL Certificate Requirements here: SSL Certificate Requirements for...
View Article"Activation failed due to an unexepected error" when trying to activate the...
Issue: When activating the Management Gateway an Unexpected Error may occur and result in the message: "Activation failed due to an unexpected error". This issue has been rarely seen and may have...
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Inventory/Vulscans Fail through CSA
Problem:Broker config says certificate downloaded successfully, but Inventory and Vulscan error out. Inventory/Vulscans fail after side-by-side Core migrations. Core is pushing out old certs to the...
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Date and Time Setting for Cloud Service Appliance
This document is intended to assist users in configuring the Date and Time on the Cloud Service Appliance. The GUI will not display the change correctly. To set the time you will need to do it via...
View ArticleApplying a SHA2 Certificate to the 4.3 CSA
Environment: LANDESK Cloud Service Appliance (CSA, Gateway) 4.3Review Date: February 17th, 2015This document assumes you have already created a CSR and have a third party certificate ready to...
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Unattended configuration of client for the Cloud Services Appliance
PurposeLANDESK administrators are always seeking better methods of managing their devices. For those devices off network, communicating through the Cloud Services Appliance allows these devices to send...
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How to manually activate the LANDesk Gateway via email.
The Landesk Management Gateway has a requirement to be activated every 90 days. Activation includes the Appliance, the ISO version, and the VMware image.After 90 days, there is 30 days grace period. If...
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How to use HTML5 remote control via Cloud services appliance (gateway)
Description: With Landesk Managment Suite 9.5, it is possible to remote control devices simply via a HTML5 compatible browser. It is also available for devices that are connected via the CSA/Gateway....
View ArticleHow to interpret Gateway File system Report email (SUMO)
Description: SUMO is sending a summary report every 2 Hours even when there were no changes on the Cloud appliance file system. The summary will look like : 18 directories targeted60 total directories...
View ArticleCVE-2010-2892 Vulnerability in the LANDesk Management Gateway
Problem: A vulnerability in one of the LANDesk Management Gateway pages allows an attacker to perform command injection under certain circumstances. This vulnerability could lead to arbitrary commands...
View ArticleThe "Activation Expires" date on the 4.0 Management Gateway is incorrect
Description:The "Activation Expires" date as reported on the System Activation Summary screen displays invalid after a period of time or a date that is in the past. This date does not affect...
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How to tell the NIC speed on the Management Gateway
(As you are standing at the back of the appliance) GLAN Right LED = Activity Indicator.LED Color = Yellow. Flashing. Port is active. GLAN Left LED = Speed IndicatorLED Color:Off = 10 Mbps or No...
View ArticleSUMO Reports on the Management Gateway are received every 2 hours
Description: After applying SUMO patch SUMO-1.0-1.60 on the Management Gateway the file system report will being sending emails every 2 hours. UPDATE: This is working as designed. SUMO is sending...
View ArticleNo Patches found error message on the gateway
DescriptionWhen clicking the update button on the gateway you receive an message no patches found. CauseThis will happen for one of two reasons 1. There are no current patches needed2. DNS resolution...
View ArticleHow to determine what patches have been applied to the gateway.
DescriptionIs there a log that shows what patches have been applied to the gateway appliance. CauseThere is currently no way to determine what patches have been applied via the GSB page....
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